Privacy Policy

Last updated 14 September 2026

This policy explains what personal information we collect when you use the Top Hat Pizza app or website, why we collect it, and what rights you have over it.

Who we are. Top Hat Food Ltd, trading as Top Hat Pizza, a company registered in England and Wales (company number 14173557), registered office 237 East India Dock Road, London E14 0EG. We are the data controller for the information described here.

What we collect

Your name	So staff know whose order it is.
Phone number	So the shop can call you about your order. Required.
Email address	Optional. Used only to send a payment receipt.
Delivery address	Only when you order delivery, so the driver can find you.
Delivery notes	Optional, e.g. "flat 3, buzzer broken".
Your order	The items, the price and the time, so we can make it and keep our accounts.

We do not collect your location, your contacts, your photos, or any advertising identifier. The app contains no advertising and no third-party analytics or tracking of any kind.

Card payments

Card payments are handled by Revolut or Stripe. Your card details are entered on Revolut's secure checkout page or into Stripe's own payment sheet and go directly to them — they never pass through our app or our systems, and we never see or store them. Each processes the payment as an independent controller under its own privacy policy: Revolut's privacy policy and Stripe's privacy policy. If you pay cash, no payment data is collected at all.

Who else we share it with

We do not sell your information, and we do not share it for marketing. It is shared only where necessary to complete your order:

• Revolut or Stripe — to take a card payment and send a receipt.
• Google Maps — when you search for your delivery address, the address text you type is sent through our system to Google's address service to suggest matching addresses. No name or contact details are sent. When Google is unavailable, postcodes.io is used in the same way with the postcode alone.
• Expo's notification service — if you allow notifications, a device token (a random code that identifies your phone to Apple's notification service, not you) is stored on our system and passed to Expo to deliver each notification. It is removed when you switch notifications off or the token stops working.
• Our delivery driver — your name, address and phone number, so they can deliver your food.

Where it is kept, and for how long

Your details and order history are stored on our system at the shop, and a copy of your own details and recent orders is kept on your phone so you do not have to type them again. Order records are kept for six years, which is the period UK tax law requires us to retain business records. You can clear the copy held on your phone at any time from the app's Account screen, or by deleting the app.

Why we are allowed to hold it

We process your name, contact details and address to perform our contract with you — we cannot make or deliver your order without them. We keep completed order and payment records to comply with our legal obligations for tax and accounting. Where we ask for anything beyond that, we ask for your consent and you may withdraw it at any time.

Notifications

When you first open the app it asks whether you would like notifications. If you say yes, we send updates about your orders and, occasionally, an offer from the shop — never more than about once a week. Both are explained on that screen before you decide, and either can be switched off at any time under Account, Notifications in the app or in your phone's settings. Nothing in the app depends on saying yes.

Marketing

We do not send marketing messages unless you have specifically opted in, as described under Notifications above. Every offer can be stopped from Account, Notifications, and stopping is immediate. We never share your details for anyone else's marketing.

Your rights

Under UK data protection law you have the right to ask us for a copy of the information we hold about you, to have it corrected if it is wrong, to have it deleted, to object to or restrict how we use it, and to receive it in a portable form. To exercise any of these, contact us using the details below and we will respond within one month.

Deleting your information does not remove records we are legally required to keep, such as completed sales for tax purposes; those are retained for the six years described above and used for nothing else.

Children

The app is not directed at children and we do not knowingly collect information from anyone under 13.

Contact us

Email [email protected]
Phone 020 7537 6090
Top Hat Food Ltd, 237 East India Dock Road, London E14 0EG

Complaints

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator, at ico.org.uk or on 0303 123 1113.

Changes

If we change this policy we will update the date at the top of this page.